Welcome to Martinns Recovery Ltd. These Terms and Conditions (“Terms”) govern your use of our services, website, and interactions with Martinns Recovery Ltd. By engaging our services or accessing our website, you agree to abide by these Terms. Please read them carefully.

1. Introduction

Martinns Recovery Ltd (“we,” “our,” or “us”) operates as a vehicle recovery and transportation company based in South East London, providing roadside assistance, recovery services, and vehicle transportation. Our principal place of business is Orpington, BR6 7QZ, South East London Area, United Kingdom.

2. Services Offered

Martinns Recovery Ltd provides vehicle recovery and transportation services, including:

• Roadside Recovery
• Vehicle Transportation
• Pick Up and Drop
• Scrap Car Disposal
• Motorbike Recovery
• Accident Assistance
• Breakdown Recovery

These services are subject to availability and may vary depending on your location and circumstances. All services are provided in compliance with UK regulations governing vehicle recovery and transport.

3. Eligibility

To engage our services, you must:

• Be at least 18 years of age.
• Have the authority to enter into a binding agreement on behalf of any business or third party represented.
• Provide accurate and complete information required for service delivery.

4. Service Terms and Liability

While Martinns Recovery Ltd aims to provide prompt, efficient, and reliable service, we do not guarantee that our services will always be free from delays or disruptions. Our obligations are limited to providing recovery and transport services to the best of our ability, subject to the following:

• Delays: Martinns Recovery Ltd is not liable for delays caused by circumstances beyond our control, including traffic, weather conditions, and vehicle malfunctions.
• Vehicle Damage: We take every precaution to handle your vehicle with care. However, Martinns Recovery Ltd is not responsible for pre-existing damages or damages occurring due to incorrect information provided by the customer.
• Personal Belongings: Customers are responsible for removing all personal belongings from their vehicles prior to recovery or transport. Martinns Recovery Ltd is not liable for any lost or damaged items left in the vehicle.

5. Payment Terms

• Fees: Service fees are as quoted at the time of booking and may vary depending on the nature and location of the service. Additional fees may apply for extended services or special circumstances.
• Payment Methods: We accept various payment methods, including credit and debit cards, bank transfers, and other approved payment systems.
• Late Payments: Failure to make payments as agreed may result in service refusal, additional late fees, or legal action to recover owed amounts.

6. Cancellation and Refunds

• Cancellations: You may cancel your service booking up to [specify period] before the scheduled time without charge. Cancellations made after this period may incur a cancellation fee.
• Refunds: Refunds are provided for services not rendered due to our error or inability to perform. However, refunds are not available for completed services or cancellations made within [specify period] of the scheduled service time.

7. Limitation of Liability

To the extent permitted by law, Martinns Recovery Ltd shall not be liable for:

• Indirect or consequential damages, including loss of income, profit, or business opportunity.
• Damages or losses resulting from events beyond our control.
• Any damages incurred due to the customer’s failure to provide accurate information or adhere to these Terms.

Our liability is limited to the amount paid by the customer for the specific service provided.

8. Privacy and Data Protection

Martinns Recovery Ltd is committed to protecting your privacy and handling your personal data responsibly. Our collection, use, and storage of personal data comply with the UK Data Protection Act and the General Data Protection Regulation (GDPR). For more details, please refer to our [Privacy Policy].

9. Customer Responsibilities

When using our services, you agree to:

• Provide accurate and complete information required for service delivery.
• Be present at the designated location for service if required.
• Ensure your vehicle is safe for transport and complies with applicable UK road safety regulations.

10. Intellectual Property

All content on our website, including text, graphics, logos, and images, is the property of Martinns Recovery Ltd or its licensors and is protected by copyright and intellectual property laws. You may not use, copy, or distribute any content without our express written permission.

11. Indemnification

You agree to indemnify and hold harmless Martinns Recovery Ltd, its employees, and agents from any claims, damages, losses, or expenses, including legal fees, arising out of your violation of these Terms or misuse of our services.

12. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes arising out of or related to these Terms or our services shall be resolved exclusively in the courts of England.

13. Dispute Resolution

In the event of a dispute, we encourage you to contact us to resolve it informally. If the dispute cannot be resolved through informal negotiation, it may be escalated to binding arbitration in accordance with the UK Arbitration Act 1996.

14. Amendments and Updates

Martinns Recovery Ltd reserves the right to modify or update these Terms at any time. Changes will be posted on our website, and continued use of our services following any updates constitutes acceptance of the revised Terms.

15. Contact Information

If you have any questions, concerns, or comments about these Terms, please contact us at:

Martinns Recovery Ltd
Address: Orpington, BR6 7QZ, South East London Area, United Kingdom
Phone: +44 7984 830890
Email: info@martinsrecovery.com