Martinns Recovery Ltd (“we,” “our,” “us”) is committed to protecting the privacy of our customers, partners, and visitors (“you” or “your”) who engage with our services. This Privacy Policy explains how we collect, use, store, and disclose your personal information, ensuring compliance with the UK Data Protection Act and the General Data Protection Regulation (GDPR). By using our services or interacting with our website, you agree to the practices outlined in this policy.

1. Information We Collect

We may collect and process the following types of personal data:

• Contact Information: Full name, email address, phone number, postal address.
• Identification Information: Vehicle registration number, license plate details, and any additional details for identification required for our services.
• Location Data: Geographical location data necessary to locate and recover your vehicle.
• Transaction Information: Payment information, billing address, and any relevant financial data required to process payments securely.
• Website Usage Data: Information gathered via cookies and similar technologies to improve website functionality, including IP addresses, browser type, browsing behavior, and device information.

2. How We Use Your Information

We use your personal data to:

• Provide and improve our vehicle recovery and transport services.
• Communicate with you regarding service updates, scheduling, and any necessary customer support.
• Process transactions, including invoicing and receipt generation.
• Ensure compliance with relevant legal and regulatory requirements.
• Conduct data analysis and improve our service offerings and website functionality.
• Deliver marketing communications (if you have opted in) related to our services, offers, and company updates.

3. Legal Basis for Processing

Our processing of your personal data is based on one or more of the following legal grounds:

• Consent: Where you have given consent, for example, for receiving marketing communications.
• Performance of a Contract: Processing data is necessary to provide you with the services you requested.
• Legitimate Interests: To improve our services, maintain security, and offer customer support.
• Legal Obligation: Compliance with laws and regulations applicable to our industry.

4. Data Sharing and Disclosure

We may share your information with:

• Third-Party Service Providers: To facilitate our services, such as payment processors, IT providers, and customer support tools, who are bound by strict data protection obligations.
• Legal Authorities: If required by law, regulation, or legal proceedings, we may disclose your information to law enforcement or other relevant authorities.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction, subject to the continuation of protection standards as described in this policy.

5. International Data Transfers

We may transfer your data outside the United Kingdom or the European Economic Area (EEA) for processing. In such cases, we will ensure adequate protection of your data through:

• Standard Contractual Clauses (SCCs): Ensuring that all transfers comply with GDPR and UK data protection requirements.
• Adequacy Decision: Where the destination country offers an adequate level of data protection as determined by relevant authorities.

6. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes. Once data is no longer needed, we securely delete or anonymize it.

7. Your Rights

As a data subject, you have the following rights under GDPR and the UK Data Protection Act:

• Access: Request a copy of your personal data and information on how it is processed.
• Rectification: Correct any inaccurate or incomplete personal data we hold about you.
• Erasure: Request deletion of your data where it is no longer needed for the purposes for which it was collected.
• Restriction: Request a restriction on processing where you dispute its accuracy or legality.
• Data Portability: Receive a copy of your data in a machine-readable format, where applicable.
• Objection: Object to processing based on our legitimate interests or for direct marketing purposes.
• Withdraw Consent: Where processing is based on consent, you have the right to withdraw it at any time.

To exercise these rights, please contact us at [Your Email Address]. We will respond to requests within the time limits imposed by law and may request additional information to confirm your identity.

8. Security of Your Information

We take reasonable and appropriate measures to secure your personal data from unauthorized access, use, disclosure, or destruction. Our security practices include encryption, secure servers, and access controls to protect your data.

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience, analyze usage, and personalize content. You can manage cookie preferences through your browser settings, and further details are provided in our [Cookie Policy].

10. Children’s Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect or process data from minors. If you believe we may have information about a minor, please contact us immediately.

11. Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our business practices. We encourage you to review this policy periodically to stay informed about how we are protecting your information. Changes to this policy are effective upon posting to our website.

12. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Martinns Recovery Ltd
Address: Orpington, BR6 7qz, South East London Area, London, United Kingdom
Email: info@martinsrecovery.com
Phone: +447984830890